#Sophos home utm stopping at detecting update#
Perhaps really high-traffic installations or maybe the XG hardware slow the UI down a lot? (On the other hand, things like the PA 220 take 20 minutes to boot and 3-5 minutes to update a single rule, I hear.) (And in v19 they now have a search feature so you can find the appropriate configuration page more easily.)Īgain, just a small-time user, not managing dozens or supporting multi-gigabit WAN or anything.
I'd organize it differently and I'd centralize some things, but I haven't found it to be buggy, slow, or confusing. The interface - I'm running v19 EAP right now - has been improving and it's reasonable. Then again, I'm an end user so I wasn't expecting MSP-level support. I've definitely also had the "send us all kinds of info and we'll ask you questions that have nothing to do with your problem" too. I was contacted by support, they walked me through installing a BIOS (not firmware) update, it didn't fix it, so they RMA'd it and sent me a new one that's very quiet. For example, the XGS I got had a fan that would whine. I've had reasonable support response times. So I can't give solid advice, but some of the issues folks here are describing (10 seconds per web page, an hour to add four rules, etc) are unrecognizable to me. Just an individual user here and I've only used the new XGS hardware. So, thoughts? What do you think, does the XG offer any real advantages compared to any competing firewalls, the old UTM included? I think you already got the idea, my plan is to push back on those migrations until I'm out. Thing is, I really hate the XG, I've set up 2 new clients with it, I've dealt with support being unable to solve some of my problems which simply resultet in giving up and looking for workarounds, it just feels like a beta version all together, I am hating the whole logic and especially the logging, and I am 100% certain that in the future, I will not work for any company that will be using it unless something big changes with it. Other than the fact that Sophos will at some point terminate the UTM, is there any really good reason to migrate, other than it being "next gen." and zone based? To be completely honest, the whole synchronised security thing smells like pure marketing to me, with only little value, and also, Sophos Central can isolate the endpoint without it as well. I'm planing on staying with the company for about one more year. So my boss is pushing the idea to start migrating UTMs to XGs, some clients are sold on it. We're a very small MSP with very good clients.
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